As an experienced IT professional, I have a proven track record in developing and implementing information systems, collaborating with stakeholders, and resolving errors. My ability to analyze requirements, organize priorities, and design effective technical solutions has been honed through years of hands-on experience. I excel in developing and executing comprehensive test plans to ensure the highest levels of system functionality. Additionally, my experience in business analysis, website maintenance, and product evaluation has added to my proficiency as a versatile IT professional.
DEC 2021- Present
Analyst, Research and Development at Ideaxen (Panthapath, Dhaka)
Activities and responsibilities
Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow.
Coordinate with internal and external stakeholders to establish project scope, system goals, and requirements
Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms.
Perform design, implementation, and upgrades of information systems to meet the business and user needs.
In-House Solutions:
>> BEPARI: A complete business solution. [SAAS Solution] ~ (Senior Technical Support Engineer)
As a Senior Technical Support Engineer for BEPARI, I have a range of responsibilities across different teams. Here are some of the key roles and responsibilities:
For Tech Team:
Organize and prioritize the requirements queue for the development team to ensure timely delivery of features and enhancements.
Analyze requirements and design technical solutions that align with business needs and architectural standards.
Develop and maintain databases, ensuring data integrity and security. Write scripts to automate routine tasks and data manipulation.
Write detailed SRS (Software Requirement Specification) documents and generate diagrams of the system to ensure that the development team has a clear understanding of the project scope.
Troubleshoot complex technical issues and provide solutions for the development team to implement.
For SQA Team:
Develop test plans and test cases for complex scenarios to ensure thorough testing of the system and minimize the risk of defects in production.
Monitor testing results and perform testing if required to identify any issues and ensure that the system meets functional and non-functional requirements.
Work closely with the development team to ensure that defects are resolved in a timely manner and meet quality standards.
For Customer Support Team:
Identify the root cause of technical issues and provide solutions or instructions to customers in a timely and professional manner to ensure customer satisfaction.
Conduct meetings with customers to understand their business needs and provide technical guidance and support.
Review and approve product release notes and technical manuals to ensure that customer-facing materials accurately reflect the system's functionality and improvements.
>> Baniadam: HR Management Solution.
>> Expense Tracker: Expense Management Simplified.
Client Solutions:
>> Audit Solution: IT security compliance auditing software ~ (Project Manager)
>> Procure Logic: Reinventing sourcing and procurement ~ (Analyst)
FEB 2021- Present
Officer, IT at Academy of Business Professionals (ABP) ( Panthapath, Dhaka)
Activities and responsibilities
ERP system planning and design (Scrum)
Current system monitoring, analysis and troubleshooting.
Support, create solutions in the IT section and employee training.
Sheets monitoring and deserter management.
Business analysis including market analysis, new course implementation plan and problem-solving.
Website maintenance, updates, optimisation.
AUG 2018- OCT 2020
System Analyst and Business Development at MindLab-IT (Uttara, Dhaka)
Activities and responsibilities
Assisting stakeholders and product owners with analysing and validating business needs and establishing development priorities
Performing analysis and gathering requirements for multiple project initiatives.
Working closely with software engineers and quality assurance to enhance software solutions and ensure adherence to acceptance criteria.
Set priorities for problem resolution, monitor progress, and apply the appropriate escalation procedures.
Research, evaluate, and recommend new products and upgrades.
AUG 2017- 2020
Freelancing
Assignments
Developed and maintained an international wholesale clothing company’s e-commerce web portal which helps to increase company sales by 58%.
Developed an idea forum website for the University of Greenwich which helps to increase student satisfaction scores by 53%.
Developed an application prototype for Thermostat to control Home Appliance.
Designed and developed a website for Digital Film making Studio and now they have more 52% success rate than previous.
Provide the most advanced and user-friendly web application for an international travel agency which helps them to reach 78% more active and happy clients than before.
Hunt Photographer [JAN 2019]
Online Job Marketplace For Photographer (Team)
World’s easiest way to find, hire and work with reliable photographers. Clients can offer different kinds of jobs and the photographers can engage with those offers by browsing.
Role: Project Manager, Analyst, UX & Database Engineer
Technologies: Agile (Scrum), MySql, Bitbucket, Trello
UoG Forum [FEB 2018]
Online Discussion Forum (Team)
An open-source secure the role-based system to collect ideas from students & staff for better advancement.
Role: Database Engineer & Programmer
Technologies: Agile (Scrum), MySql, MVC, PHP7
Screen: https://youtu.be/Cqxu8QsLVZU
Application Prototype [JAN 2018]
Thermostat Prototype
A thermostat is a component that senses the temperature of a physical system and performs actions so that the system's temperature is maintained near a desired set point.
Role: UX Design
Technologies: Adobe XD, Just in Mind, SketchUp
Screen: https://youtu.be/ZKcNFF36L_s
Language skills
Developed a good command of English listening, reading, writing and speaking with proficiency in Bengali as well.
Communication/People skills
Manage a number of projects while working for an IT company
Ensured working enthusiastically and productively under pressure
Described people about products and services
Collaborated with a variety of teams on my own initiative
Encountered obstacles and negotiated for the support
Composed clear, concise writing for different contexts
Leadership / Management skills
Emotional intelligence
Team Management
Thinking through the first Principle
Micromanagement
Goal oriented
Time management
Persistence
Creativity
Critical problem-solving
Tuning ideas into companies
Technical skills
Industry-specific skills
Project management (Task management, prioritization, task separation, scheduling, risk management)
Product management (Agile, SCRUM, QA, RA, Testing)
Marketing (SEO, Digital Marketing, CMS)
Productivity software
Google Suite
JIRA, Trello, Slack
Clickup, Monday.com
PowerBI, Google Analytics
ZapierAdobe XD, Justinmind
Prezi
Support & Development
Systems Analysis
Programming
Database (MySQL, SQL)
Corporate IT Support
End User Support
Data analytics
Technical Writing
SWOT Analysis
Others
cPanel, hPanel
WordPress
ERP Systems
Digital Ocean
Kanban
PoS
Seminars/workshops
Participated in Google Summit in Bangladesh in February 2015.
Organised by Daffodil International University (DIU)
Participated in Agile Bangladesh Conference in June 2015.
Organised by Daffodil Institute of IT (DIIT)
Participate in Big Data & Data Science Master Class in February 2018.
Organised Bangladesh Skill Development Institute (BSDI)
Activities
Former President of DRONE (Daffodil Rising Of New Excellence) (2016-2017)
Former Secretary of DRONE Programming Club (2015-2016)
Member of The American Centre. Member ID#GS 103860 (Since 2013)